SBA Completes Historic Staff Training
2007-08-31 13:21:00.0
<em>WASHINGTON</em>, <em>Aug. 31</em>, 2007
/PRNewswire-USNewswire via COMTEX/ -- Last Friday the U.S. Small Business
Administration completed the largest staff training in its history, covering
more than 1,300 of its 2,500 permanent employees.
SBA University is part of Administrator Steve Preston's agency transformation
agenda, aimed at operational reform and accountability, enhancing internal and
external communications, and improving customer service.
The training, which spanned three weeks in August, featured content tracks based
on the employee's primary role including contracting, loan processing, customer
service, administration, marketing and public affairs.
"SBA University marks an important step in moving the agency towards becoming
more customer-focused and results-driven," Preston said. "We're a service
organization so it's crucial that every employee have the skills and knowledge
to serve our customers and partners effectively."
SBA University offered courses to its field employees across three weeks in
August; employees chose the week they wanted to attend. Moving forward, the
agency will train senior managers and headquarters staff this fall and has
institutionalized the next SBA University for 2008.
"We know SBA personnel have long felt over-tasked and lacking necessary tools
and training to accomplish their jobs," Preston added. "August's training is an
investment towards refocusing the agency on its core mission, improving employee
productivity and enhancing external customer service."
SOURCE U.S. Small Business Administration
URL: http://www.sba.gov
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